Brown Bear and Rainbow

Shipping Policy

As an online gallery, we are not in possession of the works on our website. Each artist is responsible for sending any purchased works. Our artists take extraordinary care in packaging the work they have personally created. At the time of your purchase, we will calculate the shipping cost based on location, size, weight and desired speed of delivery. We will utilize the best and most cost efficient shipping service based on these requirements.

Please allow our artists up to seven days for carefully packing your item prior to shipping. Once shipped, packages should arrive within a week to ten days. Tracking information will be provided along with notification of the shipping date. If you are extra eager to get your artwork, expedited options are available upon check out. 

Return Policy

We want our customers to be “over the moon” about their purchases from our gallery. We back that with a return policy that allows them to test the artwork in their home. We do provide refunds and ask them to carefully read this policy so if they choose to return their purchase, they have the information they need. 

OTMG will accept returns of original art, provided the buyer notifies us within 10 days of receiving the artwork. Buyers are responsible for the return shipping fees

To be eligible for a return, the item must be in the same condition as received. It must be re-packed, insured and shipped back to the gallery.  Prior to processing a return, please contact us at info@overthemoongallery.com.

Once the return is accepted, we’ll send instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted. We will not be able to refund damaged items that have not been insured. 

Damaged Items

Please inspect orders upon receipt. If the shipment is damaged, report the damage to the carrier and contact us immediately. Please take a photo of the damage.

Refunds

We will notify you once we’ve received and inspected your return. Once approved, a refund will be posted to your original payment method within 10 business days.

Contact us with any questions you may have at info@overthemoongallery.com

Frequently Asked Questions

• Do you provide authentication for the art?

We ship each artwork with a Certificate of Authenticity, which is signed by the artist and OTMG, guaranteeing an authentic work of art. The certificate includes all details of the artwork and, where applicable, edition series information.  As a collector, please keep this certificate as proof of provenance and acquisition to enhance its future value.

• What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as received, unused, with its original packaging and the receipt or proof of purchase. For more details on our return policy, click here.

• May I commission work from one of your artists?

If you would like to inquire about a commissioned piece, please contact us at info@overthemoongallery.com. Once we receive your request, we will contact the artist on your behalf. If the commission proceeds, we will facilitate the process and communication with the artist, including timing and shipping requirements.

• Will you ship to a PO Box?

No, each of our artists uses their own shipping service, many of which will not deliver to PO Boxes. We require a daytime delivery address and a contact number (preferably a cell number) for us to process the shipment. Please find more details on our shipping policy in our 'Shipping and Returns' section.

• Once I purchase a piece, when can I expect it to arrive?

Once you’ve purchased your art, we work closely with our artists to expedite the shipping process to get your art to you quickly and securely. Each shipment varies. In most cases, you can expect your work to arrive within two weeks of your purchase date. When the artist ships your work, we will email you a tracking number. Please note: for your protection all shipments will require a signature upon delivery. Please contact us at time of purchase if you would like expedited shipping. Email: info@overthemoongallery.com.  

• My package never arrived. What should I do?

Unfortunately sometimes shipments get lost or damaged. If you have not received your shipment within 30 days, please notify us by email at info@overthemoongallery.com. We will work to resolve the issue. If the shipment cannot be found, OTMG will refund the cost of the work and shipping fees.  Once the shipping service has declared that a package has been delivered, OTMG is not responsible for subsequent  loss.

If your piece is damaged upon receipt, please notify us immediately. If possible, provide photographs of the piece in the packaging as it arrived. Email info@overthemoongallery.com with the words “Damaged Work” in the subject line.

• What forms of payment does OTMG accept?

OTMG currently accepts Visa, Mastercard, Paypal and ShopPay