Frequently Asked Questions
How much does shipping cost?
As an online gallery, we are not in possession of the works on our website. Each artist is responsible for sending any purchased works. Our artists take extraordinary care in packaging the work they have personally created. After your purchase, we will calculate the shipping cost based on location, size, weight and desired speed of delivery. For specific information regarding our shipping policy, please click here. Email any questions to email@example.com
Once I purchase a piece, when can I expect it to arrive?
Once you’ve purchased your art, we work closely with our artists to expedite the shipping process to get your art to you quickly and securely. Each shipment varies. In most cases, you can expect your work to arrive within two weeks of your purchase date. Once an artist has shipped your work, we will email you a tracking number. Please note: for your protection all shipments will require a signature upon delivery. Please contact us at time of purchase if you would like expedited shipping. Email: firstname.lastname@example.org.
My package never arrived. What should I do?
Unfortunately sometimes shipments get lost or damaged. If you have not received your shipment within 30 days, please notify us by email at email@example.com. We will work to resolve the issue. If the shipment cannot be found, OTMG will refund the cost of the work and shipping fees. Once the shipping service has declared that a package has been delivered, OTMG is not responsible for subsequent loss.
If your piece is damaged upon receipt, please notify us immediately. If possible, provide photographs of the piece in the packaging as it arrived. Email firstname.lastname@example.org with the words “Damaged Work” in the subject line.
Will you ship to a PO Box?
Unfortunately, no, each of our artists uses their own shipping service, many of which will not deliver to PO Boxes. We require a daytime delivery address and a contact number (preferably a cell number) for us to process the shipment. Please find more details on our shipping policy here.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition as received, unused, with its original packaging andthe receipt or proof of purchase. For more details on our return policy, click here.
May I commission work from one of your artists?
If you would like to inquire about a commissioned piece, please contact us at email@example.com. Once we receive your request, we will contact the artist on your behalf. If the commission proceeds, we will facilitate the process and communication with the artist, including timing and shipping requirements.
What is the difference between an original work and a limited edition?
An original work is a unique, one-of-a-kind piece of art. Artists who work with oils, acrylic, watercolors, mixed media, etc. will offer original works. A limited edition work has a fixed number of identical signed and numbered prints.
Do you provide authentication for the art?
We ship each artwork with a Certificate of Authenticity, which is signed bythe artist and OTMG, guaranteeing an authentic work of art. The certificate includes all details of the artwork and, where applicable, edition series information. As a collector, please keep this certificate as proof of provenance and acquisition to enhance its future value.
What forms of payment does OTMG accept?
OTMG currently accepts Visa, Mastercard, (hope to add Venmo and/or Zelle) and PayPal.
Still have some questions for us? Ask us anything!